How to delete your Muzmatch dating account?

By | Last Updated on July 19, 2021

What is Muzmatch Dating?

Muzmatch dating is an online dating app specially meant for Muslim singles. It is a niche dating site that exclusively caters to singles in the Muslim community. Muzmatch is the world’s biggest community for single Muslims to find their perfect partner.

Muzmatch is intended for singles who want to find serious and long-term relationships that eventually turn into marriages. Users can filter singles Muslims in their area by sect, ethnicity, religiosity, dress, how much they pray, and much, much more.

Muzmatch claims to have more than 4 million users worldwide and is available in 190 countries all over the world. Due to this popularity, the app is also available in about 14 languages and shares a lot of success stories. The company claims to have successfully helped more than 100,000 couples get married through their service.

Muzmatch app is available on both mobile platforms – Android and iOS so you don’t have to worry about the type of device you own. And Muzmatch includes a free account as well as paid memberships options for its users.  The paid membership includes exclusive features and perks like powerful filters and a prioritized account that will make your experience better. You can also try the 7-days trial before you purchase the subscription.

Why deleting your Muzmatch dating account is good for you?

Even though the app has been well received by a lot of people in the Muslim community there are quite a few negative aspects that you might not appreciate. Let us take a look at some of these negative details that might make you want to delete your account permanently and leave the platform for something better.

Although the company states that the app is free to use for all users, the free account doesn’t have many features and also includes ads. You will have to purchase a membership to get better features. Without the premium subscription, you will not be able to enjoy unlimited swipes, instant matches, and an ad-free experience.

And on top of that, the premium membership is very expensive compared to other similar dating platforms. You are presented with the option to buy a weekly or monthly membership or purchase a credit bundle you can use to do various things within the app.

Even after you have paid for the premium membership you will not be able to search for users using a keyword search. You can only use the already existing options to search for potential partners.

And remember that the platform is only available on mobile devices and there is no functioning website that you can use on your computer to access your dating profile. If you value using Muzmatch on your computer, you will be disappointed

Even though the company claims to have a strict registration process and screening measures users still seem to encounter fake accounts and bots. On top of that users have also encountered people claiming to be somebody else. Many users also complained about people not being serious and just wanted a fling or casual relationship as opposed to long-term relations and marriage.

Previous users have also had a bad experience with the customer support. They claimed that the support was slow and of no help in many cases. Users have also had problems involving billing. Some claimed that they were charged even after canceling and the customer support didn’t do anything to help either.

People have also complained that there are a lot of inactive users who don’t reply to your messages. They said that this has led to a lot of time and effort being wasted on people who don’t want a relationship.

After being aware of these facts, I hope you have a better idea about the negative side of Muzmatch. If you feel like these facts changed your opinion of Muzmatch you can choose to permanently delete your account and leave the platform for something better.

What happens when you delete your Muzmatch dating profile?

When you delete your Muzmatch dating account, all your account information will be deleted forever. And your online dating profile will be permanently removed from the platform along with all your personal information. You will not show up in the search results either.

And remember that the removal of your profile cannot be reversed. Should you delete your account, you will no longer be able to access your Muzmatch profile anymore. You will also not receive new matches nor will you be able to message anyone in your contacts.

All your previous and current matches and messages, profile photos, and all previous activity on the site will also be deleted. You will be hidden from other potential matches and will not be able to receive messages from them either.  All notifications from Muzmatch will also be muted when you delete your account.

If you are a subscriber and have time left on your subscription, it will be deleted with your records and cannot be refunded or applied to other profiles either. Remember that Muzmatch does not have a policy of refunding premium subscriptions after deleting your account.

It is also recommended that you first unsubscribe from your current subscription plan before deleting your account.  By deleting your account, you will lose all premium features and perks that come with it. You will also lose all your unused credits when you delete your account.

You will not be able to get restore your account in any way as it is permanent. If you want to use Muzmatch again, you will have to create a new account and start over.

delete muzmatch account

What happens when you cancel your Muzmatch subscription?

When you unsubscribe or cancel your Muzmatch Gold membership, you will stop getting billed for the premium membership on the next payment cycle. And be warned that all subscriptions are non-refundable and you will not get back your money after you have canceled your membership.

You will still be billed for the full subscription, but you will still have access to all premium features until the subscription lasts. This action will only prevent you from being charged from the next month and onwards if you do not wish to continue paying for your premium subscription.

You will also not be entitled to any discounts on future subscriptions when you cancel early.

If you do not wish to renew your subscription, you must cancel it at least 24 hours before the renewal date. This is the policy of the stores of Apple and Google and Muzmatch is unable to change it. The same thing is valid if you have paid for the membership using our debit card, credit card, or another payment service like PayPal.

How to delete your Muzmatch dating account?

Before you delete your Muzmatch dating account, it is recommended that you first delete all your personally identifying information from the site. And make sure you have turned off automatic renewal or unsubscribe before you actually delete your account to prevent yourself from getting automatically charged every month.

How to delete your account using the official Muzmatch app

Follow the steps to delete your account using the Muzmatch app on your device ( Android or iOS):

  • Step 1: Open the app and log into your account using your email address and password
  • Step 2: Tap on the Menu (Gear icon) option on the home screen
  • Step 3: Then tap on the Settings option
  • Step 4: Now tap on Deactivate from the list of options
  • Step 5: Select a reason why you want to delete your account
  • Step 6: Now click on Delete Account and confirm

How to delete your Muzmatch account via email

Alternatively, you can also delete your Muzmatch account by contacting the customer support team via email and requesting them to delete your account. Follow the steps below to send an account deletion request:

  • Step 1:  Open your email client associated with your Muzmatch account
  • Step 2: Compose an email to Muzmatch customer support at hello@muzmatch.com
  • Step 3: Enter “REQUEST TO DELETE MY ACCOUNT” as the subject of the email
  • Step 4: Now in the body of the email, request the support team to delete your account permanently and remove all your personal information from the platform. Be sure to include your identifying information like your email address or phone number.
  • Step 5: Click on send after you are done writing your email

The Customer Support team may take some time to get back to you depending on their user traffic. A confirmation email will be sent to you once they have gone ahead with the deletion process.

How to cancel your Muzmatch dating subscription?

Please remember that canceling a subscription before its renewal date does not entitle you to a refund, but simply prevents the subscription from automatically renewing every month. But you can continue to use your canceled subscription until its expiry date.

Follow the guide below depending on the device you are using to cancel or unsubscribe from your Muzmatch subscription.

How to cancel your Muzmatch subscription on iOS devices (iPhone or iPad)

To cancel your Muzmatch Gold subscription package bought via iTunes follow the steps below on your iPhone or iPad:

  • Step 1: Go to Settings on your device and choose iTunes and App Store
  • Step 2: Then tap your Apple ID and View Apple ID
  • Step 3: Now enter your password
  • Step 4: Scroll down to Subscriptions and tap on Manage.
  • Step 5: Select Muzmatch Premium and click on Cancel Subscription
  • Step 6: Now confirm that you want to cancel your Muzmatch premium subscription

How to cancel your Muzmatch subscription on Android devices

To cancel your Muzmatch Gold subscription package you bought via Google Play, follow the steps on your Android device:

  • Step 1: Launch the Google Play store on your phone
  • Step 2: Open the menu by tapping on your profile icon
  • Step 3: Now tap on Payments & subscriptions
  • Step 4: Tap on Subscriptions from the list of options
  • Step 5: Locate Muzmatch Gold from the list of subscriptions
  • Step 6: Select Cancel Subscription and confirm

How to disable/deactivate your Muzmatch dating account?

If you wish to temporarily go offline and not be shown to anyone on Muzmatch, including your existing Matches, you can deactivate your account. When your profile is deactivated, you won’t be visible to anyone else or have access to features on the app like messaging and matching. But you will still keep your profile, connections, and message history when you choose to come back.

You might want to do this if you’re going on a vacation or simply if you want to take a break from the app for a while. You won’t also be annoyed with any notifications or emails either. If you’re a paid member, automatic renewal will continue while your profile is hidden unless you turn it off manually.

To Deactivate your account temporarily, follow the steps on the Muzmatch app on your device ( Android or iOS):

  • Step 1: Open the app and log into your account using your email address and password
  • Step 2: Tap on the Menu (Gear icon) option on the home screen
  • Step 3: Then tap on the Settings option
  • Step 4: Now tap on Deactivate from the list of options

Note: When you log back in again, your profile will be reactivated, fully restoring your account.

How to delete your credit card from your Muzmatch dating account? 

The method of removing your payment method or credit card from your Muzmatch account depends on how you signed up for the premium membership in the first place.

If you paid for your subscription from the mobile app, go to the respective store – either the Apple App Store or the Google Play Store and cancel your subscription from there. You also have the option to remove your payment method completely from the store.

If you paid for the subscription using your credit card, debit card, or a provider like PayPal you can visit the payment method provider to cancel it manually.

If you are having issues with your card, please contact your bank. Muzmatch states that it does not handle any payments as all purchases are handled by Google/Apple. Please refer to them for any payment issues.

How to appeal for an account deactivated by Muzmatch dating? 

If your account got banned by Muzmatch you might have violated some policy in their Terms of Service or community guidelines and might have been engaged in some disruptive or abusive activity on the platform. And if you are guilty of doing so, you might not be able to get access to your account again.

Your profile may have been banned due to a breach of contract as specified in Muzmatch’s Terms and Conditions. And Muzmatch seems to be strict about its rules. Remember that you as a member have agreed to these terms during the registration process.

For this reason, the company reserves the right to ban your account if they find a clear offense such as sharing inappropriate comments or pictures or posting private contact details on the app.

But if you think you didn’t go against their policies and were wrongfully banned from the platform you can contact Customer Service at hello@muzmatch.com and explain your situation as well as you can. But don’t get your hope up because they may not always be able to reinstate your account for violation of site policies.

How to stop receiving notifications from Muzmatch dating?

Muzmatch sends you notifications about upcoming events and any likes, messages, or matches on your profile. You can choose what kind of push notifications you want to see from the app and choose to completely mute them if you want to.

Follow the guide below to customize your push notifications on your device ( Android or iOS):

  • Step 1: Open the app and log into your account using your email address and password
  • Step 2: Tap on the Menu (Gear icon) option on the home screen
  • Step 3: Then tap on the Settings option
  • Step 4: Then tap on Notifications
  • Step 5: Now deselect the notifications you want to mute

You might still get some promotional emails and newsletters even after changing your notification preferences. If you want to get rid of that too, you can unsubscribe from all Muzmatch emails completely.

To do this just go to your email’s inbox, find an email from Muzmatch, scroll to the bottom of the page and click on Unsubscribe. This will mute all future email notifications from Muzmatch from now on.

If you are looking to delete other subscription-based accounts, look into our guide on deleting Your OnlyFans Account, deleting Match Account, and deleting Badoo account.

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