How To Delete OurTime Dating Account

By | Last Updated on July 19, 2021

What is OurTime Dating?

OurTime is a dating service intended for people over the age of 50. It is a niche dating site that only caters to senior folks that are 50 years or older. OurTime claims to not only understand what it is to be over 50 but also celebrate this exciting chapter of people’s lives. OurTime’s online dating community focuses on the specific interests and desires of senior people all over the world. It aims to bring together single older men and single older women in order to find joy in dating just like younger people.

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There are a lot of senior people out there that might not have had a good experience on other dating platforms that mostly cater to the younger generations. So OurTime aims to solve this problem by creating a dating pool exclusively curated for older folks. Through OurTime, users can customize their profiles, browse curated matches and exchange messages with other people.

OurTime is available on both the popular mobile platforms – Android and iOS aw well as on the web. So you are always connected to the dating world no matter what platform you use. OurTime offers free as well as premium subscriptions for its members. There is also a free 14-day trial before you start paying for their service. With the monthly subscription, you will get premium features and perks that will make your experience even better.

Why deleting your OurTime account is good idea?

Just like any other dating, there are bound to be issued. And OurTime is not any different. But being a niche dating site there are even more problems associated with the platform. Let us take a look at some of these facts and figures that might help you get a better picture of the platform. You might even want to leave the platform after you have heard bout some of these sketchy facts.

The matching algorithm seems to be very poor on OurTime. There is no personality test to determine what kind of matches could be favorable to you. People have complained about how they got the same matches over and over again. And even if they got different matches they seemed to be incompatible and had not much in common at all. So it only wasted their time they could have spent with someone they desired.

Even though there is a free version available, there is not much you can do with it. You can only search for matches and nothing else. You cannot message your matches or use any special features. If you want to do even basic stuff like messaging you will have to pay a subscription fee for a premium membership. And remember that the membership fee is quite expensive compared to other platforms.

Previous users have also complained that the features on the site are not as interesting to use as compared to other dating platforms they have used before. And you can only start to use the so-called premium features after you pay a subscription fee.

Previous users have also complained about the poor Customer Service on the platform. Support requests about technical issues and payment or billing errors were sometimes ignored completely and sometimes were not solved promptly.

Many previous users on the platform also claimed to have been scammed by the platform. They stated that they were shown matches and messages from potential matches before they bought the premium package. But after they paid for the service the advertised matches were not there.  It was as if the company just wanted people to pay for the service by luring them in with fake assurances of good matches.

Since there is minimal profile verification there are a lot of fake profiles and bots on the site. On top of that users have also complained about scammers and catfish (people claiming to be someone they aren’t) on the platform trying to rip people off their money.

After being aware of these facts I hope this changes how you feel about OurTime as a dating site. If you feel cheated by the company on false assurances and do not want to keep paying for a dating platform that doesn’t work as intended you can choose to delete your account and part ways with the platform.

delete ourtime dating profile

What happens when you delete your OurTime account?

When you deactivate or delete your OurTime account, your dating profile will be removed from search and will no longer be visible to other OurTime users. If you choose the delete your account, your account information will be removed from the platform and will no longer be available. All emails, photos, records relating to your profile, remaining time, and account data will be immediately removed from the site.

And if you want to delete your account it is recommended that you first unsubscribe from your current subscription plan because OurTime does not have the policy of refunding premium subscriptions. By deleting your account, you will lose all premium features and perks that come with it.

You will also be hidden from other future matches and will not be able to receive messages from your current matches either.  You will also not be bothered by notifications from OurTime will also be muted.

And be warned that deletion of your account is a permanent action and cannot be undone as this is an irreversible process. You will not be able to reactivate your account once you have completed the deletion process. If you want to use OurTime again you will have to create a new account and start over.

What happens when you unsubscribe or cancel your OurTime subscription?

When you unsubscribe or cancel your premium membership, you will stop getting billed for the premium membership on the next payment cycle. And be warned that all subscriptions are non-refundable and you will not get back your money after you have canceled your membership.

You will still be billed for the full subscription, but you will still have access to all premium features until the subscription lasts. This action will only prevent you from being charged from the next month and onwards if you do not wish to continue paying for your premium subscription.

If you do not wish to renew your subscription, you must cancel it at least 24 hours before the renewal date. This is the policy of the stores of Apple and Google and OurTime is unable to change it. The same thing is valid if you have paid for the membership using another payment service like PayPal.

How to delete your OurTime account?

If you want to delete your OurTIme account, it is recommended that you delete all your personally identifying information from the site before you delete your account. And make sure you have turned off automatic renewal before you actually delete your account to prevent yourself from getting automatically charged.

Follow the step-by-step instructions below to delete your OurTime account:

Delete your OurTime account using the official website

Follow the instructions below on a web browser of your choice:

  • Step 1: Go to ourtime.com and log into your account using your email address and password
  • Step 2: Click on Settings on the top right corner of your screen
  • Step 3: Click on My Account from the drop down menu
  • Step 4: Now find Account Status from the list and click on it
  • Step 5: Then click on the View Account Status link
  • Step 6: Now click on the Remove My Profile link
  • Step 7: Finally complete the survey and Confirm to delete your account

Delete your account by phone

If you don’t want to go through the hassle of deleting your account yourself, you can directly call OurTime’s Customer Care and ask them to delete your account. Follow the steps below to delete your account:

  • Step 1: Call 833-223-8873 (United States)
  • Step 2: Request the support representative that you want to delete your account
  • Step 3: Provide the representative your account details like your email address
  • Step 4: Request for a verbal confirmation or email of your account deletion

How to unsubscribe/cancel your OurTime membership?

Please remember that canceling a subscription before its renewal date does not entitle you to a refund, but simply prevents the subscription from automatically renewing every month. But you can continue to use your canceled subscription until its expiry date.

Follow the guide below depending on the device you are using to cancel or unsubscribe from your OurTime subscription.

Cancel your OurTime subscription on iOS devices (iPhone or iPad)

To cancel your OurTime subscription package bought via iTunes follow the steps below on your iPhone or iPad:

  • Step 1: Go to Settings on your device and choose iTunes and App Store
  • Step 2: Then tap your Apple ID and View Apple ID
  • Step 3: Now enter your password
  • Step 4: Scroll down to Subscriptions and tap on Manage.
  • Step 5: Select OurTime and click on Cancel Subscription
  • Step 6: Now confirm that you want to cancel your OurTime subscription

Cancel your OurTime subscription on Android devices

To cancel your OurTime subscription you bought via Google Play, follow the steps on your Android device:

  • Step 1: Launch the Google Play store on your phone
  • Step 2: Open the menu by tapping on your profile icon
  • Step 3: Now tap on Payments & subscriptions
  • Step 4: Tap on Subscriptions from the list of options
  • Step 5: Locate OurTime from the list of subscriptions
  • Step 6: Select Cancel Subscription and confirm

Cancel your OurTime subscription through the website

If you bought the OurTime subscription using your credit card, debit card or a service like PayPal follow the instructions below on a web browser of your choice:

  • Step 1: Go to ourtime.com and log into your account using your email address and password
  • Step 2: Click on Settings on the top right corner of your screen
  • Step 3: Click on My Account from the drop-down menu
  • Step 4: Now find Account Status from the list and click on it
  • Step 5: Then click on the View Account Status link
  • Step 6: Click on the More Account Status Changes link
  • Step 7: Finally, click on Remove Automatic Renewal

Note: Upon downgrading your account, your credit card will no longer be charged for future membership fees.

How to hide/disable your OurTime account?

If you want to take a break from online dating, you can Hide your account. When your profile is hidden, you won’t be visible to anyone else or have access to features on the site. But you will still keep your profile, connections, and message history when you choose to come back.

You might want to do this if you’re going on a vacation or simply if you want to take a break from the app for a while. You won’t also be annoyed with any notifications or emails either. If you’re a paid member, automatic renewal will continue while your profile is hidden unless you turn it off manually.

Follow the steps below on a web browser to Hide your OurTime account and hide your profile from other users temporarily:

  • Step 1: Go to ourtime.com and log into your account using your email address and password
  • Step 2: Click on Settings on the top right corner of your screen
  • Step 3: Click on My Account from the drop down menu
  • Step 4: Now find Account Status from the list and click on it
  • Step 5: Then click on the View Account Status link
  • Step 6: Click on the More Account Status Changes link
  • Step 7: Finally click on Hide My Profile

If you’re ready to start using the site again you can just log into your account, and you’ll be prompted to unhide your profile.

How to delete your credit card from your OurTime account?

If you want to remove your payment method or credit card from your OurTime account, follow the steps below on a web browser of your choice:

  • Step 1: Go to ourtime.com and log into your account using your email address and password
  • Step 2: Click on Settings on the top right corner of your screen
  • Step 3: Click on My Account from the drop-down menu
  • Step 4: Now find Account Status from the list and click on it
  • Step 5: Then click on the View Account Status link
  • Step 6: Next to What is My Payment Type? , click on change to update your payment information.
  • Step 7: Now next to the payment method, click on Remove and confirm

How to appeal for an account deactivated by OurTime?

If your account got banned by OurTime you might have violated some rule(s) in their Terms of Service and might have been engaged in some disruptive or abusive activity on the site. And if you are guilty of doing so, you might not be able to get access to your account again. OurTime also states that they reserve the right to terminate your account at any moment and without any refunds.

But if you think you didn’t go against their policies and were wrongfully banned from the platform you can contact Customer Service and explain your situation as well as you can. But don’t get your hope up because they may not always be able to reinstate your account for violation of policy.

How to stop receiving notifications from OurTime Dating?

As a registered member of OurTime, you have the ability to choose which email notifications you want to receive or to stop them all. To change these settings, please follow the steps below on a web browser of your choice:

  • Step 1: Go to ourtime.com and log into your account using your email address and password
  • Step 2: Click on Settings on the top right corner of your screen
  • Step 3: Click on My Account from the drop-down menu
  • Step 4: Scroll down to the Email Alerts section and then click on the Edit button
  • Step 5: Click on the No radio button for the type of notification you would like to mute
  • Step 6: Finally click on the Save button to save your changes

You might still get some promotional emails even after doing this. If you want to get rid of that too, you can unsubscribe from all OurTime emails completely. To do this just go to your email’s inbox, find an email from OurTime, scroll to the bottom and click on Unsubscribe.

If you are looking to delete other subscription-based accounts, look into our guide on deleting Your OnlyFans Account, deleting Match Account, and deleting Badoo account.

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