How to Delete Zulily Account

By Abby •  Updated: 12/20/21 •  8 min read

What is Zulily?

Zulily is a popular online shopping or e-commerce website that offers clothing, footwear, home decor, toys, etc. The company has its headquarters in Seattle, Washington. It has been around for more than ten years, and it’s one of the most trusted e-commerce websites in the US and has a whopping 4.1 million users worldwide.

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Zulily states that it is the place for fashion, home décor, kids’ stuff, etc., all at prices that will rock your socks. It also claims that some of the stuff sold here are so unique they’re not found anywhere else.

Zulily states that their goal is to offer the best deal on everything. The company also makes a bold promise that if you find the same item at or, they will match or even beat their price. Zulily also helps you save on shipping costs as you are only charged for the first item you order on that day.

Zulily has apps available for Android, iOS, and also the web. You can download the app from Google Play Store or Apple App Store for free.

If you had shopped with Zulily, you must have enjoyed the great deal and discounts they offer with most of their products, their special events, and Zulily+ subscription.

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Why you should delete Zulily account

Even though Zulily customers have had many good experiences shopping on the platform, some users haven’t been satisfied with what Zulily offers. Let us take a look at why customers are unhappy with Zulily.

Many users have complained about the shipping time on Zulily being relatively slow. They have stated that their orders arrived later than specified when they ordered them in the first place. Some stated that they had to wait for weeks before the order arrived, and sometimes it was too late for the apparel to be actually useful to the customer. Users complained that they never got the accurate arrival time when they ordered from Zulily on many occasions.

Customers on Zulily have also complained about their lousy return policy. Some customers stated that the company refused to reimburse them when they received faulty or damaged electronics. And on top of that, Zulily charges you an $8.95 restocking fee when you return an item.

People also weren’t entirely happy about the fact that when you return an item, Zulily doesn’t reimburse you directly to your card or bank but only gives you a store credit that you can spend on future purchases on Zulily.

In many cases, customers were also unhappy about the quality of products they got from Zulily. Many customers stated that the products were of lower quality and the prices were too good to be true. People claimed that the fabric was made from poor quality materials and on many occasions the size wasn’t correct to the one it was specified to be.

I hope these reviews from previous customers gave you an idea about why Zulily isn’t that great when it comes to customer satisfaction. If reading these facts made you want to delete your account, you can part ways with it for good and choose a better alternative.

To delete your Zulily account and paid subscriptions from different devices, see below.

How to Delete Zulily Account

Deleting a User account with Zulily is simple and can be done in few easy steps.

However, the process may slightly differ if your Zulily account is based in a country that doesn’t feature deletion through website.

Those who cannot delete their account through the website or app will have to email Zulily customer service at to request account deletion.

We know it is a hassle, but there is no other way to delete your account.

Delete Zulily Account through Website

Follow this step-by-step guide to delete the Zulily account through the website.

Step 1: Open in your browser and log in.

Step 2: Navigate to the top-right corner and click on “My Account”

Step 3: Click on “Account Info” from the Menu


Step 4: Click the “Close and erase account” button at the bottom.

Step 5: Click on “No, close and erase account” in the pop-up window.


Step 6: Input the word ‘CLOSE’ in the empty field and then tap on “Close and erase account”


Once you submit the deletion request, the Zulily support team will review your request, and it may take up to one month to permanently close your account.

If you do not wish to wait a month, consider calling 00 1 888-826-6564 to request immediate account deletion.

What Happens Upon Deleting Your Zulily Account?

Once you delete your Zulily account, you lose all your account details, including personal information, mailing address, credit card details, past orders, store credits, waitlist, favorite brands, and gift cards.

Before deleting your account, use up all the remaining store credits or paid subscriptions.

How to Delete Zulily Paid Subscription

If you are one of the customers who have taken paid subscriptions such as Zulily+, here is how you can cancel it from different devices.

Note: Once you subscribe to a plan and do not cancel it, Zulily will renew your paid plan automatically.

Do not forget to cancel your subscription manually once the trial period is over.

Cancel Zulily Subscription on iOS

Step 1: Open the Settings app on your phone and tap on your Name.

Step 2: Tap on “Subscriptions” (Tap on iTunes & Appstore if the subscription option is not visible)

Step 3: Click your Apple ID and sign in.

Step 4: Scroll down to Subscriptions to review the Zulily subscription.

Step 5: Next, tap on cancel to confirm your action.

Cancel Zulily Subscription on Android

Step 1: Start with opening the Google Play Store app and sign in.

Step 2: Click on the menu to go to “Subscriptions”

Step 3: Tap on Zulily subscription and press “Cancel Subscription”

Step 4: Confirm your action by finishing as directed.

Cancel Zulily Subscription on Paypal

Step 1: Open on the browser and log in.

Step 2: Go to the top menu and click “Settings”

Step 3: Now, click “Payments” from the menu and tap on “Manage Automatic Payments”

Step 4: Scroll down the Merchants’ agreement to find Zulily.

Step 5: Tap on Zulily to cancel your subscription

Step 6: Tap on “Cancel automatic payments” on the confirmation page and click “Done” to confirm your action.

How to Remove Zulily email Subscription?

If you are tired of getting newsletters and emails about the new arrival, special events from Zulily, here is how you can unsubscribe yourself.

Go to and submit your email.

Voila! They will remove your email from their mailing list immediately.

FAQs on deleting Zulily account

Q : What happens if I have an account and my details are deleted?

A : You will lose access to your Zulily account, including past orders, favorite brands, invites, waitlist items, store credits, and gift cards.

Q : What Happens if I delete my Account?

A : Your account and all of your account details will be erased permanently

Q : Does Zulily delete User Content?

A : Zulily is not obligated to backup any User Content, makes no representation that it will do so, and you agree that Zulily may delete User Content at any time.

Q : How do I delete my Zulily account?

A : You can quickly delete your account manually through the app/website or send an email to Zulily Customer Care at and request them to delete your account and all its information from their database.

Q : What if I de-activate my Zulily Account?

A : You may de-activate your Zulily Account at any time, for any reason, by unchecking the email preference box on the “My Account” section of the Web site.

Q : How to contact Zulily?

A : After you sign in to your account, click on the Contact Us option shown at the bottom of the screen on the website.

Q : How long does it take to delete my account?

A : Deleting your account completely may take like 14 days, but not exceeding one month.

Q : How do I opt-out of receiving emails?

A : To choose your preferences or to unsubscribe, visit the Email Preferences page on the app or website.


Shopping on Zulily can be a great money saver, but not all shopping experiences with them are pleasant.

If you wish to delete your account with Zulily and stop receiving information about their ‘Special events’, try the deletion method mentioned above.

FYI, do not forget to cancel your paid subscription to avoid being billed every month.

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