How to delete your Zaful account?

By Abby •  Updated: 01/05/22 •  8 min read

Zaful is an online fashion and apparel brand for young people all around the world. Zaful likes to believe that it is different from other fashion brands as it provides new, trendy, and fashionable outfits at an affordable rate, exceptional quality, steady customer service, and sustainable design, manufacturing, and logistics in mind.

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Zaful states that it is your one-stop online store for today’s most daring, trendy, and exciting fashion apparel that is out there. The company also states that its affordable collections are all about redefining trends, design excellence, and exceptional quality to satisfy the needs of every aspiring fashionista.

Zaful offers fashion products and apparel for both females as well as males so no one gets left out from the affordable apparel to up their game in the fashion world. Zaful is available via its website and has apps available for both platforms Android and iOS so that no one gets left out again.

Why you should think about deleting your Zaful account?

Even though Zaful has its advantages like affordable pricing and the latest trends there are disadvantages and negative sides to it as well. Let us take a look at some of the bad aspects of Zaful that might urge you to delete your Zaful account and part ways with the fashion brand for good.

Even though Zaful claims to care about customer service, users have not been very happy with it in their experience. It seems to be quite slow to get a response from their customer support about the inquiries you’ve made. And there is no option for live chat support to place complaints as it is only available for pre-sales clients.

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Previous users have also complained about the refund process in case you want to return your order. Users have complained that getting a refund from Zaful takes a very long time. According to some users, it took them a few weeks to even months to get a refund if they didn’t like the product and returned it. They stated that it was like begging for your own money.

Users have also complained about their orders getting lost or misplaced and never got delivered to them in the first place. Even though it doesn’t happen very often but it has happened to customers before which has made them ditch the platform completely. And as their customer support is known to be notoriously slow, customers have had to go through a lot of hassle to dispute charges.

And since Zaful specializes in swimwear the range of clothing is limited if you want something other than that. Customers have complained about limited types and categories of clothing to choose from that is provided by Zaful.

Zaful also doesn’t offer any discounts to its customers even if they are buying items in bulk. If you want to resell items,  it is not suitable for you to buy wholesale from Zaful as there are no incentives to buying in bulk except for some minor shipping fees.

And if you are being shipped from overseas, keep in mind that the order may take a few days to several weeks to arrive if there are errors in processing or delays in shipping.

You can check out user reviews of Zaful on TrustPilot and SiteJabber about complaints received from customers which might make you rethink your choices about the company and delete your account. If you don’t want to be associated with Zaful any more you can choose to permanently delete your account.

What happens when you delete your Zaful account?

When you delete your Zaful account you will lose all your data associated with your account permanently. And you won’t be able to access your Zaful account once you have deleted it.

And be warned that any  Z-points you have on your account will also be deleted along with your account. So if you don’t want to waste your Z-points be sure to spend them before you delete your account.

If you want to use Zaful again you will have to create a new account and set up everything from the beginning.

How to delete your Zaful account?

There are multiple ways you can delete your Zaful account. You can delete your account by contacting Zaful via social media like Facebook Messenger, their Live Chat Support, via email, or by submitting a support ticket. The recommended methods are described below.

Delete Zaful account via email

You can delete your Zaful account by contacting the customer support team via email and requesting them to delete your account. Follow the step by step process below to send them an account deletion request:

Step 1 :  Open your email client associated with your Zaful account

Step 2 : Compose an email to Zaful customer support at

Step 3 : Enter “REQUEST TO DELETE MY ACCOUNT” as the subject of the email

Step 4 : Now in the body of the email, request the customer service team to delete your account permanently and remove all your personal information from the platform. Be sure to include your identifying information like your email address or phone number.

Step 5 : Click on send after you are done writing your email

Since Zaful’s support has been known to be notoriously slow in solving user issues. The Customer Support team may take some time to get back to you depending on their user traffic. So remember to be patient and wait for them to contact you back.

A confirmation email will be sent to you once they have gone ahead with the deletion process. If there are issues with deleting your account, you will get a follow-up email explaining what you need to do so that you can delete your account.

Delete Zaful account by issuing a support ticket through the official website

You can also delete your account by issuing a support ticket to Zaful’s customer support team via the website.

Follow the step by step process below to delete your Zaful account.

Step 1 : Log into your Zaful account with your email address and password

Step 2 : Scroll to the bottom of the page and click on Contact Us

Step 3 : Now click on Account

Step 4 : Then from the options, select Account Management >Advanced Account Information

Step 5 : Now click on Submit a Ticket option

Step 6 : Then fill in the ticket with your inquiry and click on Submit

After you are done submitting your ticket, you can view your tickets in the My Tickets tab on the top and find updates there.

How to delete your credit card from your Zaful account?

The method of removing your payment method or credit card from your Zaful account depends on how you added the payment method to your account in the first place.

If you added the payment method from the mobile app, go to the respective store – either the Apple App Store or the Google Play Store and cancel your payment information from there. You also have the option to remove your payment method completely from the store.

If you added your payment method like your credit card, debit card, or a provider like PayPal via the website you can visit the payment method provider to cancel it manually.

If you are having issues with your card, please contact your bank. Zaful states that it does not handle any payments as all purchases are handled by Google/Apple. Please refer to the respective stores for any payment issues.

How to appeal for an account deactivated by Zaful?

If your account got disabled or deleted by Zaful, you might have been suspected of fraudulent activity on your account by Zaful’s anti-fraud system. If you didn’t do anything wrong you can contact Zaful’s Customer Service via email at or you can open a ticket to understand why your account got deleted.

Email support might be slow, so you might have to wait for some time before you get a reply from a support representative looking into your issue.

How to stop receiving notifications from Zaful?

After deleting your account, all push notifications from the Zaful app will stop completely but Zaful will still send you email notifications about new offers and promotions even after deleting your account. If you want to stop receiving all email notifications from Zaful you can choose to unsubscribe from all email notifications from Zaful completely.

To do this just go to your e-mail address associated with your Zaful account, go to your inbox, find an email from Zaful, scroll to the bottom of the page and click on Unsubscribe and confirm if it asks you to. This will mute all future email notifications from Zaful from now on and you will not be annoyed with useless email spamming anymore.

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