How To Delete Account

By Abby •  Updated: 05/01/22 •  3 min read

A website called is a cryptocurrency exchange app that is based in Singapore. It is currently used by 10 million people and has 3,000 employees.

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The users also have all the security features you would expect to have, like multi-factor authentication and anti-phishing measures. As for user security, it also involves password, biometric, email, phone, and authenticator verification.

How can I withdraw money from

You must have a verified account, and you must be at the level of Starter or higher. So there are only two transfer options. Then you can transfer your funds to your exchange wallet or to another external crypto wallet. In order to do this, you must:

How can I remove my account?

Unlike most other platforms that allow you to trade online, does not have a straightforward way of terminating your account.There are some hoops that you must jump through before you are able to delete your account. Let’s take a look at the procedures.

Take your money

Before you close your account, be sure to withdraw your money from that account. It is important that you wait for the withdrawal to be processed before you proceed to the next step.

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Next step, you must contact

When you decide that you want to delete your account, you must get in touch with the folks at Alternatively, you can contact them directly at So, you must contact Crypto using the email address that you used when you registered your account with Crypto.

Addressing and information

Subject: Close account. Do not add anything further to the subject of your email. By doing that, the algorithm that sorts emails will prioritize the messages you send.


This is an important and secure security and verification step that is added to verify your credentials. It is added in order to prevent anyone else than the person who is the owner of the account from closing the account.

Confirmation of your request

A confirmation email will be sent to you when you have terminated your account. In the email, you will be given the information that crypto is legally required to possess. This is the information that is provided in the ‘Terms of Service’.

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