What is Comcast?
Comcast Corporation is an international media and technology company with two primary businesses: Comcast Cable and NBCUniversal. Comcast basically provides three primary services to its customers, i.e., internet, tv, and phone service.
Comcast Cable is one of the United States’ largest video, high-speed Internet, and phone providers to residential customers under the XFinity brand and also provides these services to businesses. Comcast also offers a wireless cell phone service under the brand Xfinity Mobile.
NBCUniversal is one of the world’s leading media and entertainment companies. NBCUniversal owns and operates a portfolio of news and entertainment broadcast and cable tv networks and brands (including NBC, Telemundo, NBC News, NBC Sports, USA Network, E!, and Syfy, etc.), premier motion picture companies (Universal Pictures, Illumination Entertainment, DreamWorks Animation) and a lot more.
Have you subscribed to Comcast Cable, better known as XFINITY?
If you are one of the subscribers of Comcast Cable’s video collections, high-speed internet, or cellular service, you would want to know how to delete your account soon.
Did you know Comcast lost 491,000 Pay-TV subscribers in the quarter of 2021 and about the same number of subscribers last year?
Therefore, you are not the only one.
Why deleting your Comcast account is good for you?
Even though Comcast serves millions of people with internet, cable tv, and cellular networks, people don’t seem to be very happy about the quality of service they are getting for the amount they pay for. Let us take a look at some of the business practices and customer complaints that might make you want to delete your account and part ways with the company for something better.
People hate Comcast for its poor customer service the most. Customers aren’t happy with their service, and the support doesn’t do much to help much at all either. Customers have dubbed the company’s customer service as one of the worst in the corporate industry.
Comcast is also known for its unreasonable and predatory pricing scheme, which aims to get as much money as it can from its customers. And people are rightfully angry at this practice. Customers have also claimed that they were charged more than they were supposed to on multiple occasions.
Comcast is also notorious for its aggressive customer retention practices. Users are either forced to continue Comcast’s services or pay fines to cancel their subscription early when they are not satisfied with their services. Even though this is irrational, this seems to happen quite often.
Comcast as a corporation is also known to primarily put its profits before its customer satisfaction, which has led to many customers being unhappy with what they pay for. And because of Comcast’s monopolistic practices, users are forced to use their services even though they don’t want to because it is the only thing available to them.
On top of that, Comcast has also been known for its lobbying practices to get favors and preferential treatment from people in places of power and authority.
I hope these reasons were enough to make you rethink your choice of Comcast and maybe even delete your account.
How to Delete Comcast Account
Comcast Cable does not offer an option to delete your account within the website or app.
At the moment, you would need to call customer service at 1-800-Xfinity or 1-800-Comcast and request permanent account deletion.
Alternatively, you can cancel your Comcast account through the following methods.
- Chat with Comcast Customer Support online to delete the account.
- Visit the local Xfinity Store.
- Send an online cancellation form requesting to delete your account.
- Send your cancellation request through mail to Comcast Cable with the following details.
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103
Do not forget to include your first and last name, service address, account number, and phone number.
But here’s a catch.
Keeping in mind that the Comcast support team is so dreaded for their lousy or pushy behavior, many former customers have found it hard to cancel the service the first time they called.
Here are few tricks to help you get through with customer support.
- Always speak to Retention
Regarding canceling the service, always speak to Retention because nobody else will be helpful.
So if your call is transferred to the Billing, Technical Support, or any other department, specifically ask them to transfer your call to the Retention!
- Prepare your excuse
Even if you manage to get the Retention, you still need to give them a good excuse.
Here are some in-handy excuses used by former Comcast users.
- You are moving in with another Comcast customer.
- You are moving to a non-Comcast area.
- The account holder is deceased or incapacitated (A less likely option)
- A natural disaster hits you.
- You are moving out of the country.
- Be friendly and stay patient
Dealing with lousy customer support can often get on your nerves. The Comcast support team will use every trick in the book to hold you back.
Avoid any offer they make, including better deals, discounted prices, free upgrades, and free home phone.
- Return Comcast Equipment
When you first get Comcast Cable, you will also have to get Comcast equipment in your home, including Modem, digital adaptors, or remote control.
Don’t let this be the reason for the customer support to charge extra for unreturned Comcast equipment.
- Specifically, ask the Retention what equipment that you own have they got on their file.
- Write down the serial number if they have any.
- Return the equipment either through a prepaid box, at a Comcast store, or through UPS.
- Do not forget to get a receipt so you can show it to the Retention when asked.
- Cancel additional plans or subscriptions
You will have to cancel the plans or subscriptions with Comcast before deleting your account; otherwise, they will keep billing you every month.
You can do this by calling the Retention when deleting your account or visit the local Xfinity store in person.
- Confirm your cancellation
They will not easily let you off the hook, so make sure they have canceled the service by calling them again.
Once you cancel, make a confirmation call to know the status of your account.
Congratulations! You have successfully managed to delete your Comcast account.
What happens Upon Deleting Comcast Account?
Your account will be deleted instantly or within the next few business days, depending on which method you use.
Please note, upon permanent deletion, you would lose all settings, preferences, emails, and voicemails.
When you disconnect Comcast service, you still get to keep your email account with Comcast.net.
However, you will have access to your email if you have logged into your account within 90 days of disconnecting the service.
How to Delete Secondary User Account
It is relatively easy, and you need not call Comcast’s customer support.
Here is the step-by-step guide to remove a secondary user account through the website.
Step 1: Sign in to http://business.comcast.com/myaccount
Step 2: Select “Users”
Step 3: Navigate to the User’s homepage.
Step 4: Click “Settings” located underneath the User’s name.
Step 5: Click on “Delete User,” located at the top-right corner.
Step 6: Confirm your action by selecting “Delete” in the popup window.
Alternatively, you can deactivate a secondary user to restrict their access.
Follow the same steps above until Step 3. Now, instead of clicking Settings, choose “Deactivate.”
Voila, the secondary user account will be deactivated.
You can reactivate it by tapping on “Reactivate” anytime.
How to unsubscribe from Xfinity TV Service
Depending on the service, you can unsubscribe through the method directed by Comcast.
You can cancel your Xfinity Instant TV online by visiting http://xfinity.com/instant-tv/cancel.
However, it may take the Comcast support team 48 hours to process your request.
Is there any cancellation fee?
Indeed. Did you think getting away from Comcast will be so easy?
You are free to cancel anytime if you do not have a contract with Comcast. However, if you have a 1-year contract with them, you may have to pay the cancellation fee.
As per their official policy, you will have to pay $10 per month remaining on your contract.
However, this is not entirely bad. With Comcast charging so much money to their users every month, you could save more by canceling their service.
Frequently Asked Questions
Will I lose access to email and my personal data if I delete my Comcast Account?
Yes. If you delete your account with Comcast, you will lose all your personal data, email, drafts and setting will be deleted.
Why am I billed after cancelling and had paid all due?
Many Comcast users have complained they have received bill either via post or got called for due payment even after closing the account. In such scenario, patiently clarify the support agent. If you card was charged even after cancelling, you must immediately call support and ask for refund.
To Sum It Up
Deleting your account with Comcast is not easy, but you can get around with few easy tricks.
You can rely on the methods mentioned above to disconnect Comcast or Xfinity service and save a lot of money and tension in the future.