How to delete your Zoosk account

By | Last Updated on June 22, 2021

What is Zoosk?

zoosk dating

Zoosk is a popular online dating service available in more than 80 countries all over the world. It has also been translated into 25 languages worldwide. It is safe to say that it is an international dating site and a  global platform for people to meet.

The company claims to have more than 40 million users on the platform and around 3 million messages are sent every day. Zoosk states that its Behavioural Matchmaking technology is also constantly learning from the actions of these 40 million members in order to deliver better matches in real-time.

Zoosk is available on all platforms – on the web and both mobile device platforms, Android and iOS. It offers both free and premium memberships to its users. But there is very little you can do with a free account, If you want to be able to utilize more features and have a better experience you will have to pay for the premium membership.

Why it is a good idea to delete Zoosk account?

Zoosk seems to have quite a few flaws when it comes to its dating platform. Let us talk about some of these flaws that you might not have known before. I hope these facts will make you rethink your choices about the platform. You might even want to delete your account and ditch the platform for good. But we’ll let that up to you to decide.

Zoosk has been notorious when it comes to refunds. Previous customers have complained that it is a pain to get your money back through Customer Service. Users said they were treated unfairly by the Customer Service and were refused by them to refund their money when they presented their case. The users then were forced to dispute the charge with their credit card company.

Many users also claimed that they did not get what they paid for. They complained that a lot of matches they got were from users who didn’t have any pictures in their profiles and many even exceeded their preferred distance for their matches. And users were also not happy that they could not edit their default search parameters. And the matches they got didn’t even bother replying to their messages.

Users also complained about the lack of moderation of user profiles on the platform. They claim to have encountered a lot of fake profiles and bots along with a lot of inactive users. And many of such users even tried scamming their matches for money. They also complained about how Zoosk lures you by showing that people are interested in you but it doesn’t lead you anywhere when you click on the link to their profiles.

Many users also complained about having their accounts hacked or terminated with no real reason and without refunds. Furthermore, Customer Service didn’t have anything they could do to restore their accounts. A lot of users have had a strong opinion about how horrible the customer service was with dealing with users’ problems.

Customers also said that the platform’s design feels clunky and dated. Users said they had a hard time using the platform and was not user-friendly at all.

So if you are unsatisfied with the platform you can choose to delete your account. And if you believe the reviews of previous users, you should probably think about getting rid of your account and parting ways with the platform.

What happens when you delete your Zoosk account?

When you deactivate or delete your Zoosk account, your dating profile will be removed from the search and will no longer be visible to other Zoosk members. If you choose the delete your account, your account information will be removed from the platform and will no longer be available.

And if you want to delete your account it is recommended that you first unsubscribe from your premium membership because Zoosk does not have the policy of refunding premium subscriptions. By deleting your account, you will lose all premium features and perks that come with it.

You will also be hidden from other future matches and will not be able to receive messages from your current matches either.  All notifications from Zoosk will also be muted.

And be warned that deletion of your account is permanent and cannot be undone as this is an irreversible process. You will not be able to reactivate your account once you have completed the deletion process. If you want to use Zoosk again you will have to create a new account and start over.

deactivate zoosk on ios

What happens when you unsubscribe/cancel your Zoosk subscription?

When you unsubscribe or cancel your premium membership, you will stop getting billed for the premium services on the next payment cycle. And be warned that all subscriptions are non-refundable and you will not get back your money after you have canceled your membership. You will still be billed for the full subscription, but you will still have access to all premium features until the subscription lasts. This action will only prevent you from being charged from the next month and onwards if you do not wish to continue paying for your premium subscription.

If you do not wish to renew your subscription, you must cancel it at least 24 hours before the renewal date. This is the policy of the stores of Apple and Google and Zoosk is unable to change it. The same thing is valid if you have paid for the membership using another payment service like PayPal.

How to delete your Zoosk account?

If you want to close your Zoosk account, it is recommended that you delete all personally identifying information from your online dating profile before you delete your account. And make sure you have turned off auto-renewal before you actually delete your account to prevent yourself from getting automatically billed every month.

To delete your Zoosk account, follow the step by step instructions below on a desktop web browser of your choice:

  • Step 1: Go to and log in to your account using your email address and password
  • Step 2: Click on the Settings icon on the top left corner of your screen right next to your name
  • Step 3: From the dropdown menu click on the Account option
  • Step 4: Now from the list of options, click on Account Status
  • Step 5: Then click on Deactivate Account
  • Step 6: Now scroll to the bottom of the page and click on the Deactivate button
  • Step 7: Choose a reason why you want to deactivate your account and press Deactivate Your Zoosk Account to delete your account

If you want to use Zoosk in the future, you can reactivate your account by logging in to your account using your email address and password. Also, remember that you will not be entitled to any subscription benefits or features you had prior to deactivation.

How to unsubscribe/cancel your Zoosk subscription?

Please remember that canceling your subscription before its renewal date does not entitle you to a refund, but simply prevents the subscription from automatically renewing every month. But you can continue to use your canceled subscription until the day it expires

Follow the guide below depending on the device you are using to cancel or unsubscribe from your auto-renewing Zoosk subscription.

Cancel your Zoosk subscription on iOS devices (iPhone or iPad)

To cancel your Zoosk subscription package bought via iTunes follow the steps below on your iPhone or iPad:

  • Step 1: Go to Settings on your device and choose iTunes and App Store
  • Step 2: Then tap your Apple ID and View Apple ID
  • Step 3: Now enter your password
  • Step 4: Scroll down to Subscriptions and tap on Manage.
  • Step 5: Select Zoosk and click on Cancel Subscription
  • Step 6: Now confirm that you want to cancel your Zoosk subscription

Cancel your Zoosk subscription on Android devices

To cancel your Zoosk subscription you bought via Google Play, follow the steps on your Android device:

  • Step 1: Launch the Google Play store app on your phone
  • Step 2: Open the menu by tapping on your profile icon
  • Step 3: Now tap on Payments & subscriptions
  • Step 4: Tap on Subscriptions from the list of options
  • Step 5: Locate Zoosk from the list of subscriptions
  • Step 6: Select Cancel Subscription and confirm

Cancel your Zoosk subscription through the website

If you subscribed to your Zoosk subscription using a debit card, credit card, or gift card on Zoosk’s website, follow the instructions below on a web browser of your choice:

  • Step 1: Go to and log in to your account using your email address and password
  • Step 2: Click on the Settings icon on the top left corner of your screen right next to your name
  • Step 3: From the dropdown menu click on the Subscription option which will take you to your subscription page
  • Step 4: Now click on Cancel Subscription at the bottom part of the page.
  • Step 5: Click on Unsubscribe and select a reason why you want to cancel your subscription.
  • Step 6: Now press on Confirm after selecting your reason

If the cancellation was successful, a confirmation screen will appear showing you the end date of your subscription.

How to pause/hide your Zoosk account?

If you want to take a break from online dating, you can Pause your account which lets you temporarily hide your dating profile from other Zoosk members and still keep your profile, connections, and message history when you choose to come back.

You might want to do this if you’re going on a vacation or simply if you want to take a break from the app for a while. You won’t also be annoyed with any notifications or emails either. But remember that your subscription will still be active during this time.

Follow the steps below on a web browser to Pause your Zoosk account and hide your profile from other users temporarily:

  • Step 1: Go to and log in to your account using your email address and password
  • Step 2: Click on the Settings icon on the top left corner of your screen right next to your name
  • Step 3: From the drop-down menu click on the Account option
  • Step 4: Now from the list of options, click on Account Status
  • Step 5: Now click on Pause Account and follow the accompanying instructions after it

You can choose to unpause your account at any time in the future and get back to where you were before.

How to delete your credit card from your Zoosk account?

The method of removing your payment method or credit card from your Zoosk account depends on how you signed up for the premium subscription in the first place.

If you paid for your subscription from the mobile app, go to the respective store – either the Apple App Store or the Google Play Store and cancel your subscription from there. If you paid for the subscription through the website using your credit, debit card, or a provider like  Paypal you need to visit the payment method provider to cancel it manually.

zoosk account close

How to appeal for an account deactivated by Zoosk?

If your account got banned by Zoosk you might have violated some rule(s) in their Terms of Service. And if you are guilty of doing so, you might not be able to get access to your account again. Zoosk also states that they reserve the right to terminate your account at any moment and without any refunds. But if you think you were wrongfully banned from the platform you can contact Zoosk Customer Service at this link and explain your situation as well as you can. But don’t get your hope up because they may not always be able to reinstate your account for violation of policy.

But if you deleting your account was your own decision, you can regain access to your account by logging back into your account and following the instructions from there.

How to stop receiving notifications from Zoosk?

If you want to stop receiving notifications – both email and push notifications about your new matches and messages on the platform, you can choose to Pause your account for a duration of time. You can enable or disable the notifications on Zoosk. If you still want to use the app and just want to mute the notifications follow the instructions below on a web browser of your choice:

  • Step 1: Go to and log in to your account using your email address and password
  • Step 2: Click on the Settings icon on the top left corner of your screen right next to your name
  • Step 3: From the drop-down menu click on the Account option
  • Step 4: Select the Notifications option on the left-hand navigation pane. You will be taken to a page that shows you your notification options
  • Step 5: To disable or enable a type of notification, select Edit next to the notification you would like to mute
  • Step 6: Select either Disable all and click on Save.

You might still get some promotional emails even after doing this. If you want to get rid of that too, you can unsubscribe from all Zoosk emails completely. To do this just go to your email’s inbox, find an email from Zoosk, scroll to the bottom and click on Unsubscribe.

Is Zoosk Dating worth it? Our Final Verdict

I hope this article made you aware of all the controversies surrounding  Zoosk. After knowing about these facts, you might have even thought about wanting to delete your account and leaving the platform for good. I hope this article helped you get rid of your account if you decided to ditch the platform.

If you are still having issues with anything, then be sure to visit Zoosk’s Help Center and search for the problem or contact the Zoosk Customer Support Team for further assistance or inquiries. They will help guide you through your issues and clear any confusions you might have regarding any topic. It might take some time for them to get back to you, so please remember to be patient.

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