How to delete your Her account?

By | Last Updated on July 19, 2021

What is Her?

Her also known as weareher.com is one of the world’s biggest dating apps for LGBTQ+ women and queer people. It is a platform specially intended for lesbian, queer, bisexual, and straight women and non-binary people. The company claims that it is a safe and inclusive space where you can connect with queer women, find LGBTQ+ events near you, catch up on all the latest news and content, and even find your other half.

delete weareher account

Her claims that it is a welcoming and safe community to find single queer women in your area, make friends, go on a date, or just have fun. Her is a niche dating platform that only accepts women and no cisgender men are allowed.

Her is available in more than 50 countries all over the world. The company claims that there are more than 7 million LGBTQ+ women on the site worldwide. This dating site also has mobile apps for both platforms – Android and iOS, so you don’t have to worry about the device you are using.

Her offers both free as well as premium membership options. You can use the core features with a free membership which means there is no bar for using the platform. But there is a premium subscription that allows you to use the app without ads and gives you premium features.

Why you should think about deleting your Her account?

Even though Her has received some good reception among its users, it also has its downsides. Just like any other dating app out there, Her has its own problems. Let us talk about some of these controversial aspects which might change your view on the dating platform.

Even though Her advertises itself as a free platform, there are very limited features you can use in the free option. You have limited swipes and can’t even see if someone has liked you. And on top of that, you can’t even see if someone is online, and neither can you message other people. So if you want a good experience you have to buy a premium subscription.

Despite Her being a dating app, most of the women here seem to be looking for casual friendships. If you were looking for something more serious then you might be disappointed. Users have said that the platform feels more like a social media for women rather than a dating site. And most of the features might seem to be quite confusing to new users because they are not associated with the actual theme of dating in general.

Unlike other dating apps, Her is only available as an app on your phone and not as a website.  At the moment the website is only there to share information about the platform and not as the actual dating platform. If you value using the platform on your computer on top of using it on your phone, then you will be disappointed.

As this platform is only intended for women, you will exclusively find women here. If you are also attracted to men, then you will have to find another dating app. So the site is only intended for women who are exclusively seeking relationships with other women. If you are a bisexual woman who likes both men and women, then this is not the dating platform for you.

Many users have complained about the app is quite buggy. Users have faced problems even while signing up and logging in. Users have also complained about the filters not being comprehensive enough and they don’t even seem to work half the time. Many users also described the design of the app to be stuck in the past. It has been said that the comments don’t seem to work very well either.

And previous users have also complained about the nuisance of fake users on the platform. Many profiles don’t even seem to have a picture of themselves and don’t reply to message either. This has lead users to waste their time on bots and fake profiles rather than real people.

As you can see from the above facts there are quite a lot of things to look out for. If you are to believe the reviews of previous users, you should probably think about getting out of the platform and find something better suited for you. You can choose to delete your account if these facts have convinced you to leave the platform for good.

What happens when you delete your Her account?

When you close your Her account, it will delete your dating profile along with all of your profile data like previous messages, connections, and matches, photos, status updates, and interactions on the platform. Your account will no longer be visible anywhere inside of the app either. And remember that the deletion process is irreversible and you will lose your data permanently. So be careful when you delete your account.

You will also be hidden from potential matches in the future and will not be able to receive messages from current matches as well as new matches anymore. All notifications from the app will also be muted.

And remember that this process is irreversible and the changes made cannot be undone once you have deleted your account. If you choose to join Her again you will have to create a new account, as accounts that are closed cannot be reactivated again.

And remember that deleting your account doesn’t unsubscribe you from the premium membership. You will have to turn off auto-renewal and unsubscribe from the service manually.

What happens when you unsubscribe/cancel your Her subscription?

When you unsubscribe or cancel your premium membership before the next auto-renewal date, you will stop getting billed for the services on the next billing cycle. And keep in mind that all premium memberships are non-refundable and you will not be entitled to a refund of any sort after you have canceled.

You will still be billed for the full membership fee, but you will still be able to enjoy all premium features until your current subscription expires. This action will only prevent you from being charged on the next payment cycle and onwards if you do not wish to continue paying for your premium membership.

If you do not wish to renew your membership, you must cancel it at least 24 hours before the next auto-renewal date. This is the policy of the stores of Apple and Google and Her is unable to change it. It is also valid for all kinds of payment methods that can be used on Google and Apple’s stores like PayPal, and all kinds of debit, credit, and gift cards.

How to delete your Her account?

If you want to delete your Her account permanently, it is recommended that you delete all personally identifying information from your dating profile before going ahead with the deletion process. This will minimize the data the company gets to keep after you delete your account from the platform.

Deleting your account won’t necessarily cancel your auto-renewing membership. So, make sure that you have turned off auto-renewal before you actually delete your account to prevent yourself from getting automatically billed every month.

Follow the guide below depending on how you want to delete your account.

Delete your account on iOS (iPhone or iPad)

Follow the step by step guide below on the official Her app on your iOS device to delete your account:

  • Step 1: Open the app and log into your account using your email address and password
  • Step 2: Tap on the My Profile tab
  • Step 3: Tap on Settings on the top left-hand corner of your screen
  • Step 4: Now scroll down to the Support option
  • Step 5: From the list of options, select Close Account
  • Step 6: Now confirm your action to delete your account permanently

delete her account

Delete your account using the official app on Android

Follow the step by step guide below on the official Her app on your Android device to delete your account:

  • Step 1: Open the app and log into your account using your email address and password
  • Step 2: Tap on the three-dot menu (ellipses menu) on the top right-hand corner of your screen
  • Step 3: Now select the Support option from the list
  • Step 4: From the list of options, select Close Account
  • Step 5: Now confirm your action to delete your account permanently

Delete your account via email

Alternatively, you can delete your Her account by contacting the customer support team via email and requesting them to delete your account. Follow the steps below to send an account deletion request:

  • Step 1:  Open your email client associated with your Her account
  • Step 2: Compose an email to Her customer support at support@weareher.com
  • Step 3: Enter “REQUEST TO DELETE MY ACCOUNT” as the subject of the email
  • Step 4: Now in the body of the email, write down that you want to delete your account permanently including all your personal information from the platform
  • Step 5: Click on send after you are done writing your email

The Customer Support team may take some time to get back to you depending on their user traffic. So please remember to be patient until they delete your account. A confirmation email will be sent to you once they have gone ahead with the deletion process.

How to unsubscribe or cancel your Her membership?

Follow the guide below depending on the device you are using to cancel or unsubscribe from your premium membership from Her.

Cancel your subscription on iOS devices (iPhone or iPad)

To cancel your Her premium membership bought via iTunes follow the steps below on your iPhone or iPad:

  • Step 1: Go to Settings on your device and choose ‘iTunes and App Store’
  • Step 2: Then tap your Apple ID and View Apple ID
  • Step 3: Now enter your account’s password
  • Step 4: Scroll down to Subscriptions and tap on Manage.
  • Step 5: Select Her and on the Her membership screen, click on Cancel Subscription
  • Step 6: Now confirm that you want to cancel your subscription

Cancel your subscription on Android devices

To cancel your Her premium subscription bought via the Google Play Store, follow the steps on your Android device:

  • Step 1: Launch the Google Play store on your phone
  • Step 2: Open the menu by tapping on your profile icon
  • Step 3: Now tap on Payments & subscriptions
  • Step 4: Tap on Subscriptions from the list of options
  • Step 5: Locate Her from the list of subscriptions
  • Step 6: Select Cancel Subscription and confirm.

How to disable or hide your Her account?

If you don’t want to be active on the app for a while, Her gives you the option to go Incognito. But remember that this feature is only available to premium users.

When you’re in Incognito mode your account will be hidden from all other members on the platform. All your information will be put on hold and you will be able to get back everything you had on your account when you choose to come back to normal mode.

Users who messaged you previously can still see your messages but will not able to send any more messages. And you will still be able to send them messages if you choose to initiate the conversation. You won’t receive any annoying notifications or emails during this period.

You might want to do this if you’re going on a vacation or simply if you want to take a break from the app for a while. But remember that your subscription will still be active during this time.

Follow the step by step guide below on The League app on your device (Android or iOS):

  • Step 1: Open the app and log into your account using your email address and password
  • Step 2: Tap on the My Profile tab
  • Step 3: Tap on Settings (gear icon) on the top left-hand corner of your screen
  • Step 4: Scroll down to the Premium Settings section
  • Step 5: Now click on the Incognito option to toggle it on

You can choose to take your profile into normal mode at any moment in the future. And all your account information will remain intact when you do so.

How to delete your credit card from your Her account?

The method of removing your payment method or credit card from your Her account depends on how you signed up for the premium membership in the first place.

If you paid for your subscription from the mobile app, go to the respective store – either the Apple App Store or the Google Play Store and cancel your subscription from there. You also have the option to remove your payment method completely from the store.

If you paid for the subscription through the website using your credit, debit card, or a provider like  Paypal you can visit the payment method provider to cancel it manually.

How to appeal for an account deactivated by Her?

If your account got banned by Her, you might have violated some rule(s) in their Terms of Service. And if you are guilty of doing so, you might not be able to get access to your account again. Her also states that they reserve the right to ban your account at any moment and without any refunds if any suspicious activity has been spotted on your behalf.

But if you think your account was wrongfully banned from the platform you can contact Customer Service at contact@weareher.com and explain your situation as well as you can. But don’t get your hopes up because they may not always be able to reinstate your account for violation of policy or inactivity. And remember they might take some getting back to you via email. So please be patient while they figure out what’s wrong.

How to stop receiving notifications from Her?

If you want to stop receiving notifications – both email and push notifications about your new matches, messages, and events you can choose to go into Incognito mode for as long as you want to. When your account is in Incognito mode your account activity will be paused indefinitely and you won’t receive any notifications from Her.

You might still get some promotional emails even after doing this. If you want to get rid of all emails, you can unsubscribe from all Her emails completely. To do this just go to your email’s inbox, find an email from Her, scroll to the bottom of the page and click on Unsubscribe. That way you won’t receive any emails in the future from Her.

If you are looking to delete other subscription-based accounts, look into our guide on deleting Your OnlyFans Account, deleting Match Account, and deleting Badoo account.

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