How to delete your Happn account

By | Last Updated on June 22, 2021

What is Happn?

Happn is a location-based online dating app. It is a hyper-local dating app that only matches you with other people that you have crossed paths with you. It uses the location service on your device to connect you with other users who have crossed paths with you. And you can only contact each other only when both of you have liked each other.

Happn claims to have 100 million users on its platform from all over the world. The company also states that 4.9 million messages are sent and received every day among its users. And Happn is gaining new users at a rate of 1.5 million users every month. So it is quite fair to say it is a popular dating app that is gaining more and more popularity every day.

Happn has apps available on both popular mobile platforms – Android as well as iOS and you don’t have to miss out on the app whatever device you’re on. Happn incudes a free membership of the platform but it doesn’t let you do much like messaging your matches and seeing who likes you. To have a complete experience on the platform you have to purchase a premium membership.

what is happn dating
image: happn.com

Why you should think about deleting your Happn account?

Happen may be different from its competitors but it seems to have quite a few flaws as well. Let us discuss some of these flaws that you might not know. I hope these facts will make you rethink your choices about the platform. You might even want to delete your account and ditch the platform for good after you hear about these flaws. But we will let that up to you to decide.

Happen has a different premise to dating but there are also downsides to this approach. The location service on your device has to be active to use this app and people can see where you have crossed paths with each other. And broadcasting your location to strangers can be quite dangerous at times. You might run into some stranger with a darker motive. So you have to take quite a bit of precaution when it comes to sharing your location data. If you are privacy conscious individual who cares about your personal safety, as everybody should, then this app is not the one for you.

Happn seems to introduce you to a lot of users in a short span of time and it can lead to sensory overload. It can be quite hard to check out all of their profiles, let alone starting a conversation with most of them. And this seems to affect the number of good matches you get.

Previous users have also stated that getting a date from your matches is not very successful. Even with the premium subscription, many of their matches don’t respond to their messages. It might be because of the ridiculous number of possible matches Happn shows to its users.

This problem of not getting proper matches forces you to use something called Charms to get the attention of your match. And Charms have to be bought and are quite expensive. So you are forced to spend even more money on top of your subscription to have a good experience.

And the matches you get are solely based on proximity and attractiveness rather than algorithms that measure compatibility and personality assessments. So the person that matched with you may not have anything common with you and all your time and energy can be wasted with someone you may have no connection with.

how to close happn account

And if you are in a sparsely populated area you will have not much luck finding matches on Happn which will lead to lesser conversations and even lesser dates. So not a good choice for people living in smaller towns or cities. But living in a densely populated area doesn’t always lead to a better experience either. Users have complained about getting fake matches who don’t respond to messages and people of demographics that don’t even live there have shown up as matches. So there are quite a few bots that might waste your time.

Previous users have also complained about getting their accounts terminated without any reason and any refunds either. Users have even labeled the whole platform as a big scam which only exists to get your money without providing any actual service.

So if you are unsatisfied with the dating app you can choose to delete your account. And if you are to believe the reviews from previous users, you should probably think about getting rid of your account and parting ways with the platform.

Sources :

1. https://healthyframework.com/dating/review/happn/

2. https://www.trustpilot.com/review/happn.com

What happens when you delete your Happn account?

After you delete your Happn account, your profile will be removed from the platform and will no longer be visible to other users. Your account information will be removed and will no longer be available to you.

If you want to delete your account it is recommended that you first unsubscribe from your premium membership as Happn does not have the policy of refunding premium memberships. By deleting your account, you will lose all premium features and options that came with it.

You will also be hidden from other future matches and will not be able to receive messages from your current matches either.  All notifications from Happn will also be muted from the app.

And also remember that you will lose all the coins you have bought to send Charms to your matches. So if you don’t want these to go to waste be sure to use them before you delete your account.

And be warned that deletion of your account is permanent and cannot be undone as this is an irreversible process. You will not be able to reinstate your profile after you have completed the deletion process. If you want to use Happn again you will have to create a new account and start over.

 

What happens when you unsubscribe/cancel your Happn subscription?

When you unsubscribe or cancel your premium membership, you will stop getting billed for the premium services on the next billing cycle. And remember that all subscriptions are non-refundable and you will not get back any refund after you have canceled your subscription.

You will still be billed for the full subscription, but you will still have access to all premium features and perks until the subscription lasts. This action will only prevent you from being charged from the next month onwards if you do not wish to continue your premium subscription.

If you do not wish to renew your subscription, you must cancel it at least 24 hours before the renewal date. This is the policy of the stores of Apple and Google and Happn is unable to change it. The same policy stands if you have paid for your membership using another payment service like PayPal.

How to delete your Happn account?

If you want to delete your Happn account, it is recommended that you delete all personally identifying information from your dating profile before you delete your account. Follow the step-by-step instructions below to delete your account on your device:

  • Step 1: Open the app and log in to your account using your email address and password
  • Step 2: Click on My Account at the bottom right corner of your screen
  • Step 3: From the list of options click on App Settings
  • Step 4: Then click on the My Data option
  • Step 5: Now click on the Delete My Account option
  • Step 6: Click on the Delete My Account option from the list again
  • Step 7: Now select a reason why you want to delete your account
  • Step 8: Finally click on the Yes, I’m Done! button

A pop-up will appear showing you that your account has been deleted permanently. And remember that you will not be able to reactivate your account again.

Alternatively, you can also delete your account by contacting customer service. 

delete happn account

How to unsubscribe/cancel your Happn subscription?

Please remember that canceling your subscription before its renewal date does not entitle you to a refund, but simply prevents the subscription from automatically renewing every month. But you can continue to use your canceled subscription until the day it expires

Follow the guide below depending on the device you are using to cancel or unsubscribe from your auto-renewing Happn Premium subscription.

Cancel your Happn subscription on iOS devices (iPhone or iPad)

To cancel your Happn subscription bought via iTunes follow the steps below on your iPhone or iPad:

  • Step 1: Go to Settings on your device and choose iTunes and App Store
  • Step 2: Then tap your Apple ID and View Apple ID
  • Step 3: Now enter your password
  • Step 4: Scroll down to Subscriptions and tap on Manage.
  • Step 5: Select Happn Premium and click on Cancel Subscription
  • Step 6: Now confirm that you want to cancel your Happn Premium subscription

Cancel your Happn subscription on Android devices

To cancel your Happn Premium subscription you bought via Google Play, follow the steps on your Android device:

  • Step 1: Launch the Google Play store app on your phone
  • Step 2: Open the menu by tapping on your profile icon
  • Step 3: Now tap on Payments & subscriptions
  • Step 4: Tap on Subscriptions from the list of options
  • Step 5: Locate Happn Premium from the list of subscriptions
  • Step 6: Select Cancel Subscription and confirm

Cancel your Happn subscription through their website

If you subscribed to your Happn subscription using a debit card, credit card, or gift card on Happn’s website, follow the instructions below on a web browser of your choice:

  • Step 1: Go to happn.com and log into your account using your email address and password
  • Step 2: Go to your account page by clicking on the profile icon
  • Step 3: Click on Subscriptions from the drop-down menu
  • Step 4: Now click on Cancel Subscription
  • Step 5: Confirm that you want to cancel your happn Premium subscription

How to pause/hide your Happn account?

If you want to take a break from Happn, you can Pause your account which lets you temporarily hide your dating profile from other Happn members and still keep your profile, matches, and message history when you choose to come back.

You might want to do this if you’re going on a vacation or simply if you want to take a break from the app for a while. You also won’t be annoyed with any notifications or emails either. But remember that your subscription will still be active during this time.

If you want to Pause your Happn account, follow the step-by-step instructions on your device:

  • Step 1: Open the app and log in to your account using your email address and password
  • Step 2: Click on My Account at the bottom right corner of your screen
  • Step 3: From the list of options click on App Settings
  • Step 4: Then click on the My Data option
  • Step 5: Now click on the Pause My Account option
  • Step 6: Now confirm your action to Pause your account

You can choose to unpause your account at any time in the future and get back all your data and resume using your account normally.

How to delete your credit card from your Happn account?

The method of removing your payment method or credit card from your Happn account depends on how you signed up for the premium membership in the first place.

If you paid for your subscription from the mobile app, go to the respective store – either the Apple App Store or the Google Play Store and cancel your subscription from there. There are options to remove and add payment methods in the store you are using on your device. If you paid for the subscription through the website using your credit, debit card, or a provider like  Paypal you need to visit the payment method provider to cancel it manually.

How to appeal for an account deactivated by Happn?

If your account got banned by Happn you might have violated some rule in their Terms of Service. And you might not be able to get access to your old account if you are found guilty of breaching their terms.

But if you think you were wrongfully banned from the platform you can contact Happn’s Customer Service and make your case by enplaning your situation. But don’t get your hopes up just yet because they may not always be able to reinstate your account for violation of their terms.

But if you deleted your account on your own accord, there is no possibility of regaining access to your old account. Once it is deleted all your information is deleted permanently along with it.

How to stop receiving notifications from Happn?

If you want to stop receiving notifications about new matches and messages on Happn, you will have to Pause your account. After you pause your profile, you will not be visible to other users on the platform and all notifications will be muted on the app.

After doing this, you may still receive some email notifications and promotions from Happn. If you want to get rid of all email notifications as well, go to your email inbox, find an email from Happn, scroll to the bottom and click on Unsubscribe.

If you want to resume getting notifications again, simply log into your account and toggle the Pause option off from settings. Then you will start receiving notifications normally again.

Our Final Verdict

I hope this article made you aware of all the downsides to Happn. After knowing about these facts, you might have even thought about wanting to delete your account and leaving the platform for good. I hope this article helped you delete your account if you decided to ditch the platform.

If you are still having issues with anything, then be sure to visit Happn’s Help Center and search for the issue or contact Happn’s Customer Support Team for further assistance or inquiries. They will help guide you through your issues and clear any confusions you might have regarding any of your issues. But remember that it might take some time for them to get back to you, so be patient while they look into your problem.

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