What is DoorDash?
DoorDash is a popular online food delivery service that allows you to order food from your favorite restaurants and deliver them directly to your doorstep. DoorDash is currently available in the US, Australia, and Canada. It is the largest food delivery service in the United States with a huge market share of about 56%. DoorDash connects local consumers and local restaurants with delivery made possible by independent contractors. DoorDash claims they are doing about 800,000 deliveries every day and working with 245,00 merchants.
DooDash recently has been widely criticized for its very slow delivery and irresponsive customer support. If you had enough with DoorDash and want to leave, you might want to delete your account. Here we will guide you to delete your DoorDash account.
Furthermore, this article will also guide you to deactivate your account or cancel your DoorDash subscription.
How DoorDash works?
Customers can place their orders on doordash.com or through the DoorDash app available on iOS or Android mobile devices. After an order is placed, the store/restaurant (merchant) receives it via their choice of order protocol. There are a few types of order protocols they can use, including email, fax, or the order manager app on a tablet. DoorDash also supports multiple Point of Sale (POS) providers and can integrate with the POS system of the merchant. If they choose to integrate their store through Point of Sale, they can also have orders flow directly flow to their register or kitchen.
The delivery drivers that work for DoorDash are called Dashers. After the order is ready, the Dasher (driver) gets a notification on the app and can choose if they want to deliver the order. They get a guaranteed minimum amount of money for each delivery and can receive tips from the customers as another source of income.
Customers pay DoorDash directly for their orders, and the merchant partners receive a weekly direct deposit from DoorDash.
Why you should delete your DoorDash account?
Just like any other big company DoorDash has its own problems and controversies surrounding it. Let us talk about some of these controversies. Some of these are quite unacceptable and might even change your mind about associating yourself with such a company.
In July 2019, DoorDash was accused of withholding tips given by customers to their delivery drivers. When a customer added a tip on top of the required amount, instead of it going directly to the driver, it first went to the company to cover the guaranteed minimum of the driver. Drivers then only received the part of the tip that exceeded the minimum payment. Due to this unethical business process, DoorDash faced a class-action lawsuit for a “materially false and misleading” tipping policy and ultimately was forced to pay a settlement of $2.5 million. DoorDash was also pressured to revise its policy after this altercation.
In April 2020, DoorDash was accused of using monopolistic power. DoorDash only listed restaurants on their app if the restaurant owners signed contracts that included clauses that require prices to be the same for dine-in customers as well as customers receiving delivery, This meant that the owners had to subsidize the cost of delivery fee from their end. DoorDash was also accused of charging an exorbitant amount of money from the restaurant owners for partnering with DoorDash. DoorDash charges 13 to 40% of the revenue which is quite an absurd amount considering the thin margins restaurants make which is about 3 to 9%.
In May 2019, DoorDash confirmed that 4.9 million customers, delivery workers, and merchants were compromised in a data breach and had their sensitive information stolen. Users who joined the platform until April 2018 were affected by this data breach.
Because of all these underlying controversies, DoorDash doesn’t seem like the perfect platform it advertises itself to be. Do you keep facing slow delivery of your orders or the service wasn’t as good as you expected it to be, or you are not earning enough as a Dasher, then it may be time for you to switch. If you do not wish to continue being associated with such a company that abuses its userbase, you may want to delete your account and part ways with the company for good. You might also want to look into other platforms that respect their users, have better pay, and have better security measures in place.
Note: Deleting your DoorDash account is permanent and cannot be recovered.
Before you Delete your DoorDash account
Access and Download your personal information so you don’t delete them while deleting your account. Please note that to download your personal information and delete your account, you must be able to verify your identity with 2-step authentication. To download your personal information follow the steps.
- Step 1: Log in to your DoorDash account and go to the Account setting from the home page.
- Step 2: Click on Manage Account at the top-right corner of the page.
- Step 3: Find Request Archive and follow the on-screen instruction to download your information.
How to delete my DoorDash account and personal information
- Visit doordash.com and sign in to your account.
- Go to your Account Settings from the home page.
- Click Manage Account at the top right corner of your profile.
- Choose Delete Account and follow the on-screen instructions to confirm.
Please be aware that, DoorDash cannot delete your personal information / data if you have pending deliveries.
How to deactivate your DoorDash account
If you just want to take a break from DoorDash, deactivating your account is the right option. Here’s how to deactivate the DoorDash account:
- Visit the DoorDash Customer Support page.
- Enter your name, email address, and phone number.
- In the category dropdown menu, select Account.
- Choose None in the Subcategory option.
- Type in Request for deactivating my account in the Description field.
- Click on Submit to send a request for your account deactivation.
A DooDash customer support agent will let you know once your account is deactivated. You may also need to provide additional information during this process.
In the future, if you want to reactivate your account, seek customer support to do so.
How to cancel DoorDash subscription
- Open the DoorDash app on your phone.
- Tap on the account icon.
- Tap on Manage DashPass.
- Now, tap on End Subscription.
- Follow the on-screen instructions to confirm your subscription cancellation.
From Web Browser:
- Visit doordash.com and sign in to your account.
- Tap on the ≡ icon at the top left corner.
- Click on DashPass.
- Click End Subscription and follow the instructions to confirm.
What happens when you deactivate your Doordash account?
When you deactivate your account, your profile will be deleted and you will no longer be able to log into your account using the DoorDash app or the website to use its services. But you can still be able to reactivate your old account if you wish to. Then you will be able to use the same account to log in and continue using its services.
What happens when you unsubscribe from DoorDash / DashPass?
When you unsubscribe from Dashpass, you will avoid being charged for the next subscription period. But you must cancel at least 1 day before the next scheduled subscription renewal date (e.g. if the renewal date is December 25, you must cancel by 11:59:59pm on December 24). After canceling your subscription, your DashPass privileges will still be valid till the end of the current billing period. But if you cancel your subscription during the trial period, your privileges will be terminated immediately.
How to delete or remove credit card from DoorDash account?
If you want to remove your credit card or payment method from DoorDash, go through the step by step process below :
Delete credit card using the official website
- Step 1: First log in to your DoorDash account with your account credentials
- Step 2: Click on the hamburger menu ( ≡ ) on the top left corner of the screen
- Step 3: Now click on Payments. Now, in the Payments section, you will see all your payment methods listed here.
- Step 4: Click on the three dots/ ellipses ( . . . ) menu next to the payment method you would like to delete
- Step 5: Now click on Delete and confirm to remove your payment method from DoorDash.
Delete credit card using the mobile app
- Step 1: Open up the DoorDash app on your iOS or Android device
- Step 2: Click on the profile icon on the top left corner of the screen
- Step 3: From the list of options, click on Payment Options
- Step 4: Now swipe right on the credit card or payment method
- Step 5: Now click on Delete and confirm to remove your payment method from DoorDash
If you are unable to remove your payment method, be sure to add another payment before you remove one of them. DoorDash requires you to have one active payment method i.e. default card at all times. So be sure to replace the one you are about to delete with another payment method and you are good to go.
How to appeal for reactivation of account deactivated by DoorDash?
If you were deactivated as a Dasher by DoorDash, it is possible to get your account reactivated by appealing to the DoorDash team. But you might not always get reactivated as it depends on why you got deactivated in the first place.
The first method to get reactivated is to contact Customer Support at https://help.doordash.com/dashers/s/contactsupport and fill in the form by describing your situation to the support staff. They will get back to you and let you know if it is possible to get your Dasher account reactivated.
Another way is to go to your local DoorDash office and speak to the support staff directly and request them to get your account reactivated. And remember to be firm but respectful to the staff and tell them you want to be reinstated as a Dasher. Do not ask if you can get your account reactivated but tell them that you want to get your account reactivated. Best of luck because it depends on how you handle the situation. Remember to be calm, composed, and respectful while you make your case and you just might get reinstated as a Dasher.
How to stop receiving DoorDash notifications?
DoorDash can send you notifications in various ways like app notifications, text messages, and as email notifications.
If you don’t want to receive notifications from the DoorDash on your phone, you need to uninstall the app from your device. If you are receiving text messages from DoorDash on your phone, reply “STOP” to one of them and the series of annoying messages will stop. And if you get email notifications from DoorDash on your associated email address as well, go to the email in question, scroll to the bottom of the page and then click on Unsubscribe. You will now be unsubscribed from all future emails from DoorDash.
How to uninstall the DoorDash app on your mobile device?
On Android devices
Follow the steps below to uninstall the DoorDash app from your Android device:
- Step 1: Go to Settings
- Step 2: Find and click on Apps or Installed Apps
- Step 3: Find the DoorDash from the list of apps and click on it
- Step 4: Now click on Uninstall and confirm to delete the app from your device
On iOS devices
Follow the steps below to uninstall the DoorDash app from your iOS device (iPhone, iPad):
- Step 1: From the home screen of your device, find the DoorDash app
- Step 2: Click and hold on the app icon until a pop-up appears
- Step 3: Now click on Remove App from the list of options
- Step 4: After that tap on Delete App on the next pop-up screen and confirm to delete the app from your device
How to delete your Dasher account?
If you wish to deactivate your Dasher account, first remove all of your scheduled shifts and then contact DoorDash Support to process your account deactivation. Then proceed as you would normally delete your account. And be sure to include the phone number or email address associated with your Dasher account. DoorDash will remove your personal information based on state employment law requirements. If you have any Dasher supplies with you, you may dispose of them as you wish.
If you would like to Dash again, contact DoorDash Support to reactivate your account and continue as you did before.
Alternatives to DoorDash for customers and Dashers
If you want to ditch DoorDash for whatever reason, you might want to use another online delivery service to replace it. There are a lot of other similar food delivery services. I hope you find a better replacement if you choose to part ways with DoorDash for good. Let us take a look at some of these services and give you an idea of what they are all about.
1. Uber Eats
Uber Eats is another popular food delivery service that has more than 320,000 restaurant partners in more than 500 cities globally. Uber Eats claims its average delivery time is under 30 minutes. The restaurant choices are presented to you based on your previous orders, but you also have the ability to sort by most popular, delivery time, highest rated, price, delivery charge, and dietary requirements. You can also track your order while it arrives. So try it and find out if it’s any good.
Postmates is another similar food delivery service. It operates in 4200 US cities with more than 500,000 available restaurants for delivery. Postmates has a wide range of options in terms of food choices. You can sort by popular, recommended, cuisine, or fastest available delivery. Postmates also offers 24/7 delivery as long as the restaurant you order from is still open. There is also a subscription model which offers free delivery on orders greater than $15 and no increase in pricing during busy hours of operation.
GrubHub is another popular food delivery service in the US. It operates in more than 2700 US cities with about 140,000 partner restaurants. You can sort the available options by price, rating, distance, delivery time, and delivery charge. The app is also very user-friendly. GrubHub also offers different payment methods like Google Pay, PayPal, Apple Pay, etc for easy payments. It also has promotion programs that allow you to get cashback and discounts.
FoodPanda is popular food delivery in Asia and some countries in Europe. It is available in 12 countries in more than 300 cities worldwide. You can choose from more than 115,000 restaurants and there are more than 80,000 delivery bikes that can deliver to your doorstep. FoodPanda lets you select from local restaurants and place orders through their official website and the mobile app. You can choose and select from the restaurant’s menus and create a meal. FoodPanda says that they care about the experience of the customers, so they sit down with chefs to create menus that will arrive fresh and full of flavor.
Delivery.com is a food delivery service with more than 1800 US cities and about 15000 restaurants to order from. It may not be the most popular service out there but it does its job pretty well. You can choose food by restaurant, type of cuisine, and filter by service rating (provided by Delivery.com itself as well as Yelp) estimated delivery time, price range, and delivery charge. But more than just food, Delivery.com allows you to order groceries, dry cleaning services, liquor, and even gifts to other people. If you are looking for an all-in-one platform Delivery.com might just be the one for you.
If you are a Dasher and you aren’t satisfied with DoorDash, you might want to deliver for someone else with better pay. You can go for one of these companies mentioned above as they always seem to need more drivers. Other than the companies mentioned above, you can work as a delivery driver in other companies like Shipt, InstaCart, Caviar, Eaze, Saucey, Favor Delivery, and many others. Some of these delivery services have a good payment rate (up to $25 an hour) and you can even earn more with tips. So look into the requirements of each company and choose the one that suits you best.
I hope this article helped you delete your DoorDash account and other queries related to it. If you are still having problems then visit https://help.doordash.com/consumers and search for the problem or contact Customer Support at https://help.doordash.com for further assistance via chat or call. And if you choose to switch to another platform, I hope you got an idea about some other alternatives. Best of luck finding another platform that suits you best.